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Questions & Answers
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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Direct mail companies can be difficult to work with unless they are full service. Make sure you find out if they offer lists, how new are the lists? Do they offer art changes free of charge (or what is the cost?). Make sure they don't try to tack on additional 'processing' fees. Make sure you know about postal costs and regulations - can your direct mail company educate you on these areas? Are the account managers easy to work with? Will you be working with the same person mostly? If they are unable to produce a product you want, will they give you recommendations? Are they willing to send you samples of their printing? Can they meet their in-home dates? How is their follow up? How do they track mailings? Are they consistent in their print quality? These things are important to know when you are looking at the over all value of your direct mail vendor. Ask a lot of questions.
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What is the most common type of project or service your company provides?
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A:
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PrimeNet's main industry is to provide direct mail and mailing list list services.
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In what ways is your company environmentally friendly?
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A:
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We have recycling programs for paper, ink and toner.
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What would you like your customers to know about your company?
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A:
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We are a direct mail and commercial printing company who truly cares about our clients. We strive to provide the best customer service, most accurate drop dates, and best overall value in the industry. Our services include list acquisition, ROI Tracking, mail tracking, statement mailing, design services and more. We are a G7 Qualified Color Printing Facility. Additionally, we are SOC2 Certified so that you know your data is secure with PrimeNet.
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What is your company best known for?
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Direct Mail and Commercial Printing
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What separates your company from the competition?
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We don't JUST take your order, we truly care about our clients & strive to provide the best customer service, most accurate drop dates, and best overall value in the industry.
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What questions do customers most frequently ask you? What is your answer?
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A:
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Q: Do you provide the lists?
A: Yes. Targeted and saturation consumer lists are the most requested. We have list experts on staff who provide those, among other list types for both B2C and B2B.
Q: What industries to you focus on?
A: We don't have a specific industry focus. We provide services for every industry you can imagine. In our experience, though, our most active clientele tend to be automotive marketers, medical and dental marketers, various franchises/franchisees, restaurants/hospitality, insurance agencies, and educational marketers.
Q: What equipment do you have?
A: A comprehensive list of our production equipment can be found at www.primenet.com/print-solutions
Q: Can you print signs and banners?
A: We do not print signs and banners at this time, but we can refer you to one of out partners who is able to recommend vendors for those services.
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Is your company a member of any associations?
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-Pinellas (FL) Chamber of Commerce Member
-Minneapolis (MN) Chamber of Commerce Member
-Greenworks
-IFA Franchising, Member
-BBB listing in good standing
-FRLA (Florida Restaurant and Lodging Association) Print Partner
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accept cash, check, credit cards, electronic check, and wire transfer.
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