The Difference
Perhaps the biggest difference between getting your fireplace or grill from us or (heaven forbid) buying online or at a "big box" store, is that professional help comes with the product when you get it from COASTROAD!
Your investment is protected with expert design assistance, NFI-certified customer service, professional installation and factory-trained product service and maintenance.
Have a gas fireplace that needs a tune-up or an overhaul? Our technical dept. can help with factory-authorized warranty service, parts and factory-trained technicians.
Need a gas grill installed or fixed? We can help you get back to grilling with professional gas grill technicians – we're actually the authorized service center for Weber, Fire Magic, LYNX grills and others.
|
|
Tom Parks
(GM, Design Guru, Fireplace Nerd): National Fireplace Institute * "Master Hearth Professional" (one of three in North Carolina, the only one serving South Carolina), NFI * certified instructor, Factory trained by HEAT & GLO, Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings
|
|
Denise Galiano
(Project Manager and Customer Service Manager): National Fireplace Institute * "Certified Gas Specialist", Factory trained by Mendota Hearth, Valor Industries, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, FITS fireplace installation training certificate.
|
|
Chriss Locklear
(Senior Technician): Factory trained by HEAT & GLO, Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings, FITS fireplace installation training certificate
|
|
Testimonials
via e-mail
"Dear Sirs:
We would be remiss if we neglected to share with you our appreciation of the exceptional service we were recently provided by both you and your company.
Olen, your representative, proved not only to be extremely personable - an important but often overlooked aspect of customer service! - but was obviously skilled in his chosen profession. He patiently answered all of our questions, shared his expertise in operation of the fireplace . . . all in a very professional manner.
It is truly a pleasure doing business with a company that puts its customers first, has employees who approach their work with a smile, and stands behind its products without question. We won't hesitate recommending CoastRoad to anyone.
It's been a pleasure doing business with you!
Thanks.
Ron and Vicki Alcabes"
"Dear Tom,
Walt and I are very pleased with our new fireplace - thank you so much for the guidance and thoughtfulness you displayed in helping us find a good solution to our frustration over the old one. The appearance of the flame and the "workability" of the fireplace are just what we wanted. Thanks again!
Sincerely,
Judy Furnas"
"Dear Mr. Parks,
What an incredible group of employees you have. Once again, Mr. Locklear has been so helpful, courteous, thorough and knowledgeable.
I can not thank you enough for your outstanding service - in addition your wonderful kindness and generosity . . .
Cordially,
Frances Simpson"
"Hi Denise!
Chris just installed the new logs and they are WONDERFUL!! They don't give off an odor (very little) and they look MUCH better than the other logs. Believe it or not, the smoke alarm did not go off!! How wonderful!
We are so pleased, and Chris is so wonderful!
Thank you both for the wonderful and knowledgeable service!! I have spread the word on how wonderful you and your company are!!
A very happy customer!!
Sandra"
via e-mail
"Great phone service.
I just called and spoke to a very personable lady who helped me with getting my fireplace started. She suggested the right fix and it worked.
It is good to find folks who handle phone calls so well. Good for y'all.
Ward Holdridge"
"Dear Tom,
Just a short note to thank you and Denise for helping us to get the correct grates for our grill and pushing them [the grill company] to honor the warranty. We have always felt that shopping with local stores was better than dealing with "Big Box" stores. Your commitment to service after the sale is to be commended. We hope to remain loyal customers for a long time!
Sincerely yours.
Rick & Pam McCafferty"
via e-mail
"Dear Sirs:
We would be remiss if we neglected to share with you our appreciation of the exceptional service we were recently provided by both you and your company.
Olen, your representative, proved not only to be extremely personable - an important but often overlooked aspect of customer service! - but was obviously skilled in his chosen profession. He patiently answered all of our questions, shared his expertise in operation of the fireplace . . . all in a very professional manner.
It is truly a pleasure doing business with a company that puts its customers first, has employees who approach their work with a smile, and stands behind its products without question. We won't hesitate recommending CoastRoad to anyone.
It's been a pleasure doing business with you!
Thanks.
Ron and Vicki Alcabes"
|