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Cape Fear Exteriors  


Thom Hess - 910-237-4051  


Asphalt Shingle Roof - Installation
General Contractors - Residential
Metal Roof - Installation
Roof - Inspection
Roof - Repair

NC General Contractor

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Questions & Answers
Q: What advice would you give to a customer looking to hire a company like yours?
A: Do your homework. Know what your buying. Research what you want and ask questions.

Q: What is the most common type of project or service your company provides?
A: Siding, roofing, windows and doors

Q: In what ways is your company environmentally friendly?
A: We try to recycle all of our asphalt shingles.

Q: What would you like your customers to know about your company?
A: We promise to get the job done in a timely manner, with great attention to detail and overall customer satisfaction.

Q: What is your company best known for?
A: Service and quality

Q: What separates your company from the competition?
A: You work with the owner, Thom Hess. I handle the job from start to finsh. From initial sale to final payment. One phone number, one person. I take full responsibility for all my projects

Q: Does your company offer a warranty or guarantee?
A: Two year warranty on installation.

Q: What questions do customers most frequently ask you? What is your answer?
A: Price. My answer is that depends. How long do you plan on living in this home. What type of roof/siding system are you looking at. What is the shape of the sub structure. I ask lots of questions then tailor the quote to your answers.

Q: Does your company offer discounts to senior citizens or veterans?
A: We have a 5% discount for seniors over 65. No Veteran discount

Q: Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
A: The last project we completed was a 36 square ranch house damaged from Hurricane Mathew. It had 15 year old three tab shingles with no ridge ventilation. Also an old brick chimney for a defunct oil heat system. We removed the chimney and replaced with plywood. Striped the entire roof to the sheathing. Replaced any rotted sheathing. We then cut the ridge to allow for ridge vents. The customer wanted a high quality material at a good value. We installef GAF Timberline HD shingles, new drip edge, ice and water rubber membrane in all valleys and roof penetrations for added leak prevention. We started at 8 am and completed the job the next day by noon.

Q: Is your company a member of any associations?
A: Currently no

Q: Tell us a little about your company.
A: We are a small but dedicated to quality company. We take great pride in our work and I personally manage all aspects of the project. I use highly trained and qualified sub contractors and demand they work safely. I started 35 years ago as an apprentice carpenter, worked my way to a master Carpenter then started a business building custom homes and high end remodels. That company didn't make it through the 2008 recession. Now I specialize in home exteriors. Roofing, Siding, Windows and Doors.

Q: Has your company received any awards?
A: I have never applied for any awards and thus have not received any. Our work speaks for itself.

Q: What forms of payment do you accept? (cash, check, credit cards, etc.)
A: We accept cash, checks and credit cards.

How We Charge For Our Services
Asphalt Shingle Roof - Installation
- $220.00 to $375.00 per 100 sq.ft. (standard quality, tear off existing roof)
- $180.00 to $275.00 per 100 sq.ft. (standard quality, overlay existing roof)
Payment is due upon completion.

Metal Roof - Installation
- $300.00 to $800.00 per 100 sq.ft (metal shingles, no tear off of existing roof)
- $400.00 to $900.00 per 100 sq.ft (standing seam, no tear off of existing roof)
Payment is due upon completion

Roof - Inspection
- $150.00 to $350.00 per visit (two story home with typical roofline)
Payment due at time of inspection

* All information in this profile, including licensing, has been provided by Cape Fear Exteriors. This information is not verified by ProMatcher.

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