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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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In regards to our roof work, 2e are more of a "boutique" organization & are not high pressure; we do not run 10 jobs a week with a salesperson who hands your job off to a production manager. Our services are thorough & detailed & are often called on to provide service after other avenues have been exhausted.
We do specialty metal roofing work, both repairs, new construction & re-fit / replacement.
For gutters, we supply both 5" & 6" seamless system in the popular "K" style. We also offer a specialty 1/2 round system & can provide copper as well (please note that copper will start out in a lovely color but it is natural to tarnish to a green patina; if you want a long term copper color, we have a painted finish in this variety).
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Q:
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What is the most common type of project or service your company provides?
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A:
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Roofing services including basic repairs, chimney reflashing & total roof removal / replacement in both shingles, metal, low slope products (Modified Bitumen, TPO, PVC) & gutter installation, rehab & replacement.
We also provide gutter repairs, remediation & both repairs / replacement / new installations.
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Q:
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In what ways is your company environmentally friendly?
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A:
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For applications on a 'true flat' type installation, we offer a PVC & TPO system that is done via overlay while utilizing a recovery board system. This not only removes waste that would otherwise be sent to a landfill, it also improves the overall "R Value" of the roof envelope.
For a common asphalt shingle installation, we look to dispose of shingles in a recycling facility that will utilize the shingle products to make road base & other productive uses for this waste product.
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Q:
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What would you like your customers to know about your company?
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A:
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We are a smaller company where the owner often provides the repair service vs. any outsourced assistance.
We can provide shingles, metal, tile & low slope / true flat service whether repairs, new construction or a total re-roofing.
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Q:
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What is your company best known for?
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A:
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Roofing services, as noted in the other questions (& answers, obviously).
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Q:
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What separates your company from the competition?
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A:
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We are not high pressure & we don't utilize any salespeople who will try to steer you into a solution that doesn't work best for your particular application or situation.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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Repair warranties vary depending on the service needed & the solution the customer selects (based on their short or long term needs plus budgetary concerns).
Total re-roofing services receive a minimum of 5 years for labor with the manufacturer's warranty varying depending on the type of products as selected by the customer.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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"When can you come out to meet with us & look over the roof?" - seems kinda basic, but really, that's the one.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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We do offer discounts, however this is a very difficult thing to explain because we do not have a set / specific pricing schedule.
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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We recently assisted a customer with blow-offs due to high winds.
The customer was concerned about appearances because they are looking to put their house on the market & wanted to determine if an insurance claim was something to explore.
With our inspection, we determined that an insurance claim wasn't really valid & would not be within the scope of their policy coverage. They were surprised to get that response from us because insurance claims provide a much higher payout in comparison to the average "retail" quote & most roofing companies will often push for an insurance claim, even when it is not a guaranteed approval... it is the "let's see what sticks to the wall" approach.
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Q:
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Is your company a member of any associations?
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A:
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No, however we do participate in many community events & donate both time & resources to these activities. Please ask us about our community involvement.
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Q:
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Tell us a little about your company.
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A:
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We have provided roofing solutions for over 17 years & in the last 4 years have expanded into gutter services.
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Q:
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Has your company received any awards?
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A:
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No, because we are a smaller co. that does not have membership in larger trade associations that often collect dues simply to stay in business as a trade association.
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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As most would recognize, ca$h is King, however we do accept checks, credit cards & financing IS available through 3rd party financial institutions.
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