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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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The first step is to ask Borrower where He/she is in the process and what method of communication would they be more comfortable with. If they prefer conducting business via email or through my website, I would provide information to do so. If they prefer to obtain information face to face, I would schedule an appointment and provide instructions for visit.
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Q:
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What is the most common type of project or service your company provides?
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A:
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The most common service that we at PrimeLending provide is home mortgages. We have over 40 loan programs that allow us to provide options to every Borrower.
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Q:
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What would you like your customers to know about your company?
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A:
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For over 30 years PrimeLending has stood for strength, stability and commitment due to 5 core values of which I as a loan Officer have also incorporated into my business.
1. Honesty and Integrity-We do the right thing, even when others aren’t looking.
2. People Centric Culture- Our genuine care and concern for people guides our actions.
3. Agile- We anticipate needs and deliver superior results.
4. Service Beyond Expectations- We celebrate our diversity while uniting as a team in our purpose and conviction.
5. One Team, One Purpose- We embrace change with timely solutions, which gives us a competitive edge.
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Q:
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What is your company best known for?
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A:
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Impacting the Lives of All We Serve thru providing home loans via simple process.
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Q:
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What separates your company from the competition?
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A:
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Providing a streamline process and closing files in 30 or less days.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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What are today's interest rates? I explain to them that rates are impacted by multiple variables such as credit score, loan amount, down payment and program type. In order for me as a Loan Officer to give an accurate rate, I will need to initiate a 1003 application, which will allow me to give Borrower an a actual rate.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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Our Company offers Lender credit of up to $2000 towards closing cost to anyone who purchases within a low to moderate census tract area or is low to moderate income. Also our company waives Origination fees for all Veterans.
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