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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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When hiring an appliance repair company, look for clear communication, upfront pricing, and a strong track record of positive reviews. Make sure the technician is experienced with your brand and provides honest diagnostics—not just quick guesses. A good company explains the repair, the cost, and the expected outcome so you can make an informed decision. Reliability, transparency, and professionalism matter just as much as the repair itself.
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What is the most common type of project or service your company provides?
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The most common services we provide are washer repair, dryer repair, and refrigerator repair, since these appliances tend to fail most often and are essential for daily use. We frequently diagnose issues like dryers not heating, washers not draining or spinning, and refrigerators not cooling properly. These core services make up the majority of our repair calls throughout Louisville and the surrounding Stark County area.
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In what ways is your company environmentally friendly?
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One of the biggest ways we stay environmentally friendly is by repairing appliances instead of replacing them, which keeps large amounts of metal, plastic, and electronic waste out of the landfill. Extending the life of existing appliances is often the most sustainable option. We also focus on efficient diagnostics, proper disposal of old parts, and encouraging repairs that reduce energy and water waste whenever possible.
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What would you like your customers to know about your company?
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I want customers to know that we focus on honest diagnostics, clear communication, and reliable repairs. You’ll always know what we found, what it costs, and whether the repair makes sense. We treat every home with respect, stand behind our work, and aim to be the local appliance repair company people can trust and feel comfortable recommending. Our goal is simple: fix the problem the right way and make the experience easy.
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What is your company best known for?
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We’re best known for providing honest diagnostics, fast response times, and reliable appliance repairs that homeowners can trust. Customers appreciate our clear communication, fair pricing, and the fact that we fix the problem the right way without upselling. Many people also know us for being a local, community-focused service that shows up when we say we will and treats every home with respect.
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What separates your company from the competition?
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What separates us from the competition is our commitment to honest diagnostics, clear communication, and repairs that truly make sense for the customer. We explain the issue in plain language, provide straightforward pricing, and never pressure anyone into unnecessary work. As a local, owner-operated business, we take pride in showing up on time, treating every home with respect, and delivering repairs that last. Our customers know they’re dealing directly with someone who genuinely cares about the outcome—not a large call center or rotating crew of contractors.
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Does your company offer a warranty or guarantee?
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Yes. We offer a 6-month parts and labor warranty on the repairs we perform. If any issue related to the repair arises within that period, we return to make it right at no additional cost. This gives customers confidence in the work and peace of mind knowing they’re fully covered.
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What questions do customers most frequently ask you? What is your answer?
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Customers most often ask, “Is my appliance worth repairing or should I replace it?” My answer is always honest and based on the age of the appliance, the cost of the repair, and how reliable that model is overall. If the repair is a good value and will give the appliance more useful life, I recommend fixing it. If the cost doesn’t make sense or the machine is near the end of its lifespan, I explain that upfront so the customer can make an informed decision.
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Does your company offer discounts to senior citizens or veterans?
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Yes. We offer discounts for senior citizens and veterans as a way to show appreciation and help make appliance repair more affordable for those on a fixed income or those who have served. Customers can simply mention it when scheduling service.
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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We recently completed a refrigerator repair in Louisville where the fresh food section was warming while the freezer stayed cold. After diagnosing the unit, we found a failing evaporator fan motor and a control board that was intermittently shutting down. The challenge was that the symptoms only appeared after the unit ran for a while, so the issue wasn’t obvious at first. We confirmed the failure, replaced the fan and control board, cleared airflow passages, and verified proper temperatures. The total repair cost was far less than replacing the appliance, and the customer avoided sending a large refrigerator to the landfill. The unit is now cooling properly and running efficiently again.
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Tell us a little about your company.
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Louisville Appliance Repair is a locally owned, owner-operated appliance service company serving Louisville and the surrounding Stark County area. We focus on honest diagnostics, clear communication, and dependable repairs for washers, dryers, refrigerators, dishwashers, ovens, and stoves. With years of hands-on experience, we take pride in providing reliable service, fair pricing, and a repair-first approach that keeps appliances running longer and out of the landfill. Our goal is simple: quality work, trustworthy service, and a straightforward experience for every customer.
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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We accept cash, checks, and major credit or debit cards. We also offer secure online payment options for added convenience.
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