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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Our company prides itself on honesty and building relationships with our customers. Lan-Tel looks for the best possible solutions as well as saving time and money for our customers. We want to make sure the job is done right. But if there is a problem, we are not afraid to face our mistakes and fix them. We have been in business since 1991 and our knowledge shows.
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Q:
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What is the most common type of project or service your company provides?
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A:
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-Network/Voice Cabling
-Cable Clean Ups
-Rack/Cabinet Installs
-Fiber Optic Cabling
-Audio/Video installations (Flat Screens/Speakers/projectors)
-Service Calls and product maintenance
-Dmarc Extensions
-POS/Business Equipment installations
-Smart Hands/Troubleshooting routers+devices+phone systems+network devices
-Wifi Access Point Installations
-Cable Matrix (all devices documented with Serial numbers+mac Addresses+internal location+switch port+IDF or MDF locations, etc)
-Cabling or Device Decommissioning
-Cable Repair / Troubleshoot
-Phone Systems
-VOIP, VOIP deployment assistance
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Q:
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In what ways is your company environmentally friendly?
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A:
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Yes we do work hard to help the environment everyday. An example is less paper. We have worked hard to help our technicians use electronic devices instead of printing paper when they can.
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Q:
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What would you like your customers to know about your company?
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A:
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Lan-Tel Communications has heart. We believe in caring for customers and our employees/technicians.
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Q:
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What is your company best known for?
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A:
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We don't give up. We will do what it takes to get the job done right and correct the issue.
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Q:
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What separates your company from the competition?
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A:
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Our team is high quality, loyal and dedicated. We have worked hard to put together the right people.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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Yes, the length of warranty depends on the product. We do guarantee our work as well.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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Our most frequently ask question is our availability. Lan-Tel works hard to make sure we are available to our customers as soon as possible. We know how important it is to get the work done right away.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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We do not offer discounts at this time.
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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Recently we were involved in a demo of a bank. This included taking down equipment, inventory of all the equipment and shipping the equipment to the main warehouse. We were also responsible for taking the not needed equipment to a recycling center for demo, this equipment held important information. Our challenges included making sure we had enough packing materials to properly ship equipment and taking the equipment to the recycling center. Our team carefully planned the amount of materials needed. This was done from the inventory list provided. We did this so that the customer would not see delays with technicians running to get materials as well as keeping the cost down for the materials. We also made sure to have a way to transport the equipment both to recycling center and to ship the equipment. We took the not needed equipment to the recycling center first to make sure the information was projected. Taking a little extra time ahead of time made the difference in this project.
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Q:
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Is your company a member of any associations?
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A:
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Not at this time.
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Q:
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Tell us a little about your company.
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A:
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Lan-Tel Communications has an in-house staff of technicians that manage the Dallas/Fort Worth area of Texas. Depending on the project, throughout the state of Texas. Lan-Tel also works with technicians throughout the United States to enable us to help our customers with all their locations.
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Q:
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Has your company received any awards?
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A:
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Not at this time.
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accept Check and Credit Card payments.
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