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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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The best advice that I can give is for a customer to really weigh whether a repair or an update makes sense. Sometimes, in the long run, an update is more cost efficient than a repair. I can walk a customer through both options.
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What is the most common type of project or service your company provides?
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A:
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There is no common typoe of service or project. My company specializes in residential needs such as updates and emergency service. Every plumbing call is as individual as the property owner.
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Q:
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In what ways is your company environmentally friendly?
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A:
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We recommend that every repair or update to a property has recyling the materials in mind. Most plumbing parts are able to be recylcled at some level to protect our environment. We also offer many water saving ideas as well when we do plumbing fixture replacements/updates.
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Q:
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What would you like your customers to know about your company?
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A:
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That I answer my telephone 24/7 and really do care about my reputation and I want happy customers that will refer me to family and friends as that is how I can maintain/grow my business. I worked for many large plumbing companies and honestly got tired of seeing them rip off property owners. I knew I could retain long term customers by doing it the right way and honestly communicating the pricing and the options. Free quotes!
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Q:
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What is your company best known for?
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A:
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24/7 Customer Service as well as long term relationships. It's my goal to be your life time plumber!
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Q:
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What separates your company from the competition?
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A:
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Quick Facts
* 14 Years of plumbing experience
* Clean Cut
* Same Day Service
* Will always provide above and beyond great service.
* Respectful, Honest ,Trustworthy and Knowledgeable.
*On Time.
*Always reachable by phone or texts
*Zero dollar dispatch fee during and after regular business hours.
* Convenient scheduling
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Q:
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Does your company offer a warranty or guarantee?
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A:
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Warranty Information
*Water Heaters 7 years Parts and Labor
*Pipe Repair 3 years Parts and Labor
*Faucet Replacing 3 years a Parts and Labor.
*Garbage disposal install 3 years parts and labor.
* Drain Cleaning 90 days Labor
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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The number one question that I am asked is if I charge to quote, the anser is no. It's important for property owners to fully understand their option and the pricing. I put my quotes in writing so there is protection for the customer as far as understanding charges.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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Clarks Handy Pros offers one of the highest discounts rates for both senior citizen and For Those Brave Man and Women who have ever served and First responders
Discounted Rate 20%
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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I have recently completed many jobs for many very happy residential customers. They have been so happy that they have referred family or friends, or had me do additional work for them. I have had calls of an emergency nature and have gone right out to assist the homeowner. The challenges are when the homeowner has a leak and was not aware and time of the essence to protect property.
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Q:
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Is your company a member of any associations?
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A:
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My company is not. I am a small company and take great pride in the personal relationships that we build with both past, present and future customers.
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Q:
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Tell us a little about your company.
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A:
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I am a plumber that was not happy working for a large company that basically over charged customers. I wanted to provide plumbing services at a reasonable price and be able to build long lasting relationships with happy customers; which I have been able to do. I'm your plumbing solution!
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Q:
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Has your company received any awards?
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A:
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The award that my company has received is the relationships that I have built with my customers. The relationshs are the real awards in my profession. Customer Satisfaction is the building blocks of my company and i personally make sure every customer is happy with the services/pricing that they receive.
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accept cash, check, and credit cards for your convenience.
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