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6727 Academy RD NE Suite A - Albuquerque, NM 87109

Marcella Martinez - 505-721-0585  

Loan Officer

My Expertise
As a loan Officer I strive to provide 100% customer satisfaction. I do this through using innovative technology allowing easy documentation submission, constant updates, thorough prequalification process, and the ability to utilize over 44 loan programs which allow me to provide options for our customers. PrimeLending has stood for stability, strength and commitment and with their support have been able to provide our customers with the best possible products, rates as well as streamline process.

Loans & Lending - Residential

Years Experience
5 years

Mortgage license notary license

2 year Business certification Attended University of NM from 02/1984-11/1985-General courses, no degree Attended University of Phoenix from 2/10/2014-10/2/2016-Accounting courses, no degree
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Questions & Answers
Q: What advice would you give to a customer looking to hire a company like yours?
A: The first step is to ask Borrower where He/she is in the process and what method of communication would they be more comfortable with. If they prefer conducting business via email or through my website, I would provide information to do so. If they prefer to obtain information face to face, I would schedule an appointment and provide instructions for visit.

Q: What is the most common type of project or service your company provides?
A: The most common service that we at PrimeLending provide is home mortgages. We have over 40 loan programs that allow us to provide options to every Borrower.

Q: What would you like your customers to know about your company?
A: For over 30 years PrimeLending has stood for strength, stability and commitment due to 5 core values of which I as a loan Officer have also incorporated into my business. 1. Honesty and Integrity-We do the right thing, even when others aren’t looking. 2. People Centric Culture- Our genuine care and concern for people guides our actions. 3. Agile- We anticipate needs and deliver superior results. 4. Service Beyond Expectations- We celebrate our diversity while uniting as a team in our purpose and conviction. 5. One Team, One Purpose- We embrace change with timely solutions, which gives us a competitive edge.

Q: What is your company best known for?
A: Impacting the Lives of All We Serve thru providing home loans via simple process.

Q: What separates your company from the competition?
A: Providing a streamline process and closing files in 30 or less days.

Q: What questions do customers most frequently ask you? What is your answer?
A: What are today's interest rates? I explain to them that rates are impacted by multiple variables such as credit score, loan amount, down payment and program type. In order for me as a Loan Officer to give an accurate rate, I will need to initiate a 1003 application, which will allow me to give Borrower an a actual rate.

Q: Does your company offer discounts to senior citizens or veterans?
A: Our Company offers Lender credit of up to $2000 towards closing cost to anyone who purchases within a low to moderate census tract area or is low to moderate income. Also our company waives Origination fees for all Veterans.

* All information in this profile, including licensing, has been provided by Primelending. This information is not verified by ProMatcher.

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