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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Considering a small company provides better customer service. A small company is also able to work more with your budget and goals.
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Q:
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What is the most common type of project or service your company provides?
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A:
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Our most common customer is our monthly maintenance and repair customers.
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Q:
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What would you like your customers to know about your company?
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A:
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We treat all projects as if they are million dollar projects. We pride ourselves in our attention to customer service above all.
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Q:
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What is your company best known for?
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A:
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Maintenance and repair of elevators.
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Q:
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What separates your company from the competition?
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A:
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Our customer service. We all of our customers as family.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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On modernizations, we offer a 1 year warranty on all new parts and 1 year of free maintenance.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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Most customers request pricing. Our answer is to access your needs and provide the lowest pricing on all work.
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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We are the elevator company representing Housing Preservation and Development. The challenges are that most of the work referred are projects that have not been maintained. Bringing the elevators back to code is difficult.
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Q:
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Is your company a member of any associations?
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A:
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Yes. We are proud members of ECNY, NAEC and Elevator and Escalator Safety Foundation of NY.
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