|
Q:
|
What advice would you give to a customer looking to hire a company like yours?
|
|
A:
|
I would say to hire who you are comfortable with and someone who will listen to what the customer wants and will help guide them through the process and through the installation. Communication is key when working with a contractor and also someone who will answer any questions the customer has.
|
|
|
Q:
|
What is the most common type of project or service your company provides?
|
|
A:
|
We do alot of large plank tile and large format tile jobs. We do bathrooms, Pool tile replacement and repairs. We can install all types of tile.
|
|
|
Q:
|
In what ways is your company environmentally friendly?
|
|
A:
|
We will try to donate any materials that customer are throwing away so they can be used by someone that may not have alot of money. We recycle all paper and boxes from jobs.
|
|
|
Q:
|
What would you like your customers to know about your company?
|
|
A:
|
We are a small business and enjoy working with people. If a customer is not sure what they want we can help them with anything they need help with. We like to provide quality work at a reasonable price. It is important for us to continue learning about new products on the market as well as new tecniques.
|
|
|
Q:
|
What is your company best known for?
|
|
A:
|
customer service and quality work
|
|
|
Q:
|
What separates your company from the competition?
|
|
A:
|
our knowledge of materials used and new products on the market.
|
|
|
Q:
|
Does your company offer a warranty or guarantee?
|
|
A:
|
we offer a 10 year guarantee on installations for craftsmanship as well as guarantee all showers built using Schluter products against water leaks for the life of the shower
|
|
|
Q:
|
What questions do customers most frequently ask you? What is your answer?
|
|
A:
|
it varies from customer to cusotmer
|
|
|
Q:
|
Does your company offer discounts to senior citizens or veterans?
|
|
A:
|
we offer discounts to elderly, veterans and repeat customers
|
|
|
Q:
|
Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
|
|
A:
|
We were hired to replace tile in the bottom half and shower base of a customers shower. After removing the tile and shower we discovered water had leaked and created black mold. We advised the customer to call their insurance company and file a claim. We worked with the insurance company to pay their claim. The customer had the whole bathroom done since the mold had to be removed
|
|
|
Q:
|
Is your company a member of any associations?
|
|
A:
|
national tile setters association
|
|
|
Q:
|
What forms of payment do you accept? (cash, check, credit cards, etc.)
|
|
A:
|
cash, checks, mastercard, visa, discover, american express
|
|